Terms of Use – MediTallyBest

Effective date: November 10, 2025

Business name: MediTallyBest
Website: meditallybest.com
Address: 997 Seymour St #250, Vancouver, BC V6B 3M1, Canada
Email: support@meditallybest.com
Phone: +1 604 440 0757
Business Number: 131759036

These Terms of Use (“Terms”) govern your access to and use of the website operated by MediTallyBest at meditallybest.com (the “Website”). By accessing or using the Website, you agree to be bound by these Terms. If you do not agree, you must not use the Website.

This document is provided for general informational purposes and does not constitute legal advice. You should consult legal counsel to confirm that it meets your specific requirements.

1. Use of the Website

The Website is provided for general informational and marketing purposes relating to accounting and advisory services for medical and private practices in Canada. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of MediTallyBest or any third party.

You agree not to:

  • Use the Website in any manner that could damage, disable, overburden, or impair it.

  • Attempt to gain unauthorized access to any part of the Website, accounts, systems, or networks.

  • Use automated tools (bots, scrapers, crawlers) to access or collect data from the Website without our prior written consent.

  • Upload or transmit any harmful code, including viruses, malware, or Trojan horses.

2. No professional advice on the Website

The content on the Website is for general information only and does not constitute accounting, tax, legal, or other professional advice. You should not act or refrain from acting based solely on information from the Website without seeking appropriate professional advice tailored to your situation.

Your use of the Website does not create a client-accountant relationship with MediTallyBest. A formal engagement is established only when you sign an engagement letter or service agreement with us.

3. Client relationships and engagement

Any accounting, tax, bookkeeping, payroll, or advisory services provided by MediTallyBest are subject to separate terms and conditions set out in an engagement letter or service agreement. In case of any conflict between these Website Terms and the terms of your engagement letter, the engagement letter will prevail with respect to the services it covers.

4. Intellectual property

All content on the Website, including text, graphics, logos, icons, images, and design, is owned by or licensed to MediTallyBest and is protected by applicable intellectual property laws.

You may view, download, and print content from the Website for your personal, non-commercial use only, provided you do not modify the content and retain any proprietary notices. You may not reproduce, distribute, publish, or create derivative works from any content without our prior written consent.

5. Privacy

Your use of the Website may involve the collection and use of personal information. Our handling of personal information is described in our Privacy Policy and PIPEDA Privacy Notice, which explain how we collect, use, store, and disclose personal information and how you can exercise your rights.

By using the Website, you acknowledge that you have reviewed those documents and understand how your personal information may be processed.

6. Cookies and similar technologies

We may use cookies and similar technologies to operate and improve the Website, measure performance, and enhance user experience. You can manage cookies through your browser settings, but disabling some cookies may affect how the Website functions. For more information, please refer to our Cookie Policy.

7. Third-party tools and content

The Website may reference or integrate certain third-party tools, platforms, or services used in our work (for example, accounting software). These third parties are responsible for their own content, products, and services. MediTallyBest is not responsible for the practices or policies of third parties, and your use of any third-party tools is at your own risk.

8. Disclaimer of warranties

The Website and its content are provided on an “as is” and “as available” basis without any warranties of any kind, whether express or implied.

To the fullest extent permitted by applicable law, MediTallyBest disclaims all warranties and conditions, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising out of course of dealing or usage of trade.

We do not warrant that:

  • The Website will be available, uninterrupted, timely, secure, or error-free.

  • The information on the Website is accurate, complete, or up to date.

  • Any defects or errors will be corrected.

9. Limitation of liability

To the fullest extent permitted by law, MediTallyBest, its owners, directors, employees, contractors, and agents will not be liable for any direct, indirect, incidental, consequential, special, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising out of or in connection with:

  • Your use of or inability to use the Website,

  • Any errors, omissions, or inaccuracies in the content, or

  • Any actions taken or not taken based on information from the Website.

If, despite the above, liability is found to exist, the total liability of MediTallyBest in respect of any claim relating to the Website will be limited to one hundred Canadian dollars (CAD 100), to the extent permitted by law. This limitation does not apply to liability that cannot be excluded under applicable law.

10. Indemnity

You agree to indemnify and hold harmless MediTallyBest, its owners, directors, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to:

  • Your use of the Website,

  • Your breach of these Terms, or

  • Your violation of any applicable law or third-party rights.

11. Changes to the Website and Terms

We may update, modify, suspend, or discontinue any part of the Website at any time without notice. We may also update these Terms from time to time. The “Effective date” at the top indicates the latest version.

By continuing to use the Website after changes are posted, you accept the updated Terms.

12. Governing law and jurisdiction

These Terms and your use of the Website are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Any disputes arising out of or in connection with these Terms or the Website will be subject to the exclusive jurisdiction of the courts of British Columbia, Canada, and you consent to the jurisdiction of those courts.

13. Contact information

If you have questions or concerns about these Terms, please contact:

MediTallyBest
997 Seymour St #250
Vancouver, BC V6B 3M1 Canada

Email: support@meditallybest.com Phone: +1 604 440 0757

Service Cancellation and Refund Policy – MediTallyBest

Effective date: November 10, 2025

This Service Cancellation and Refund Policy (“Policy”) describes how MediTallyBest handles cancellations and refunds for accounting, tax, bookkeeping, payroll, and advisory services.

This Policy applies in addition to the terms in your engagement letter or service agreement. If there is a conflict between this Policy and your signed engagement letter, the engagement letter will normally prevail for the services covered by it.

1. Scope of services

MediTallyBest provides professional services that are primarily time-based and expertise-based. Many tasks, such as bookkeeping, tax preparation, and advisory work, involve significant effort, analysis, and professional judgment.

Because of this, our services are not typically “returnable” products. However, we aim to handle cancellations and refund requests fairly and transparently.

2. Engagement, fees, and billing

Service details, fees, and billing frequency are agreed in advance in your engagement letter or proposal. This may include:

  • Monthly subscription packages (for example, Starter, Growth, Premium)

  • One-time onboarding or cleanup services

  • Project-based work (for example, specific advisory, tax planning)

  • Hourly consulting fees

Unless otherwise stated in your engagement letter, all amounts are in Canadian dollars (CAD) and are subject to applicable taxes.

3. Cancellation of ongoing monthly services by the client

You may cancel ongoing monthly services (for example, subscription-based accounting packages) by providing written notice to MediTallyBest at support@meditallybest.com.

Unless otherwise specified in your engagement letter:

  • Cancellation will take effect at the end of your current billing period.

  • Fees already invoiced or paid for the current billing period are generally non-refundable, as work is planned and reserved in advance.

  • We will not charge you for future billing periods after the effective cancellation date.

If you request immediate termination before the end of a billing period, we may review your account and, at our sole discretion, offer a partial refund or credit if minimal work has been performed during that period. This is not guaranteed and will depend on the specific circumstances.

4. Cancellation of one-time or project-based services

For one-time or project-based services (for example, year-end tax preparation, cleanup bookkeeping, special advisory projects):

  • If you cancel before we begin substantive work, we may refund the fee in full or in part, depending on any preparatory work already completed.

  • If we have already started work or completed a substantial portion of the project, we may charge for the work performed up to the date of cancellation. Any refund will reflect the remaining portion of the fee for work not yet performed, if applicable.

  • If the project is substantially completed or the deliverable has been provided, fees are generally non-refundable.

Any non-refundable amounts or minimum fees will be described in your engagement letter.

5. Cancellation by MediTallyBest

We reserve the right to suspend or terminate services if:

  • Fees remain unpaid beyond agreed payment terms,

  • You fail to provide necessary information or cooperation to allow us to perform the services,

  • There is a conflict of interest, professional or legal risk, or other circumstances that make it inappropriate for us to continue acting,

  • We are required to do so under applicable laws, regulations, or professional standards.

In such cases, we will provide reasonable notice where possible, consistent with our professional obligations and applicable rules.

If we terminate services without cause (for example, for internal business reasons), we will:

  • Provide you with reasonable notice,

  • Deliver any completed work product that has been paid for, and

  • Consider a fair refund of any prepaid fees for services not yet performed.

6. Refund eligibility

Refunds may be considered in the following situations:

  • Overpayment or duplicate payment of invoices

  • Prepaid fees for services that have not yet been started and that are not specified as non-refundable

  • Errors clearly attributable to MediTallyBest that materially affect the value of the service, where the error cannot be reasonably corrected or remedied

Refunds are not generally available for:

  • Services that have already been performed or substantially completed

  • Non-refundable setup, onboarding, or consultation fees explicitly stated in your engagement letter

  • Government filing fees, third-party software costs, or fees paid to external providers

  • Situations where you are dissatisfied with an outcome that is outside of our control (for example, tax authority assessments or regulatory decisions), provided that the services were performed with reasonable care and skill

7. Requesting a cancellation or refund

To request cancellation of services or a refund, please contact us in writing at:

Email: support@meditallybest.com

Provide:

  • Your name and contact details

  • Name of your clinic or practice

  • A description of the services and relevant dates

  • The reason for your cancellation or refund request

We may request additional information to review your request.

8. Processing refunds

If a refund is approved, we will process it using the original payment method where possible, or another mutually agreed method. The timing of the refund may depend on your payment provider and banking institution.

We will make reasonable efforts to process approved refunds promptly.

9. No guarantee of outcomes

Our services are provided with professional skill and care, but we do not guarantee specific outcomes, such as particular tax refunds, regulatory approvals, or financial results. Any decisions made by tax authorities, regulators, or third parties are outside of our control.

Dissatisfaction with an outcome that results from factors beyond our control does not, by itself, constitute grounds for a refund.

10. Changes to this Policy

We may update this Service Cancellation and Refund Policy from time to time. The “Effective date” at the top indicates the most recent version. Changes will apply to services requested or renewed after the updated Policy takes effect.

11. Contact

For any questions about cancellations, refunds, or this Policy, please contact:

MediTallyBest
997 Seymour St #250
Vancouver, BC V6B 3M1 Canada

Email: support@meditallybest.com Phone: +1 604 440 0757